Privacy Policy

Welcome to ShopersKlub. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how SHOPERSKLUB LLC ("we", "us", or "our") collects, uses, processes, shares, and secures your information when you visit our website shopersklub.com (the "Site"), create an account, make purchases, or interact with our customer care services.

By accessing or using our Site, you acknowledge and agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use the Site or our services.

1. Information We Collect

We collect several types of information from and about users of our Site, including:

A. Personal Information You Voluntarily Provide

• Identity & Contact Data: Your first name, last name, email address, physical shipping address, billing address, and phone number when you register an account, place an order, sign up for newsletter updates, participate in promotions, or contact customer support.
• Account Credentials: Username, password, and similar security credentials used to log in.
• Customer Care Communications: Details of any correspondence, messages, queries, or product review feedback you submit to our support channels.

B. Financial & Transaction Data

• Transaction Details: Information about products you browse, items placed in your shopping cart, and items purchased, including date, time, and purchase amount.
• Payment Information: Credit card details, billing address, and payment method identifiers. Please note that we do not directly store complete credit/debit card numbers. All card transactions are processed securely by PCI-DSS compliant third-party payment gateways (e.g., Stripe, Shopify Payments, PayPal).

C. Automatically Collected Device & Usage Data

When you navigate our Site, we automatically collect certain technical and behavioral information:

• Technical Data: Your Internet Protocol (IP) address, operating system type and version, browser type, browser language, device identifiers, and network location.
• Usage Data: Pages or products you viewed on our Site, time spent on individual pages, clickstream history, search terms entered, and the referring website that directed you to us.
• Cookies & Pixels: We use cookies, web beacons, and tracking pixels to analyze traffic, remember your cart items, and personalize your experience. For details, see our Cookie Policy.

2. Legal Basis for Processing Information (EEA & UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), we process your personal data under the following legal bases:

• Performance of a Contract: Necessary to fulfill your orders, deliver products, process payments, and manage your account.
• Consent: When you have explicitly opted in to receive marketing communications or allowed tracking cookies.
• Legitimate Interests: Necessary for conducting and managing our business, protecting our Site from fraud, understanding how visitors navigate the Site, and optimizing your experience, provided this does not override your fundamental rights and freedoms.
• Compliance with Law: Necessary to comply with tax, customs, accounting, or other statutory obligations.

3. How We Use Your Information

We use the information we collect for the following business purposes:

• Fulfillment of Orders: To process, ship, track, and complete your product purchases, returns, or exchanges.
• Customer Care: To respond to your questions, troubleshoot technical issues, handle complaints, and administer exchanges.
• Security & Fraud Prevention: To verify accounts and activity, detect and investigate suspicious activities, prevent unauthorized access, and protect against credit fraud.
• Personalization: To remember your preferences, recommend products suited to your taste, and save shopping cart items.
• Marketing Communications: To send you newsletters, seasonal catalogs, and promotional offers. You can opt-out of marketing emails at any time by clicking the "unsubscribe" link in any email or updating your preferences.
• Site Optimization: To monitor and analyze trends, usage, and traffic in order to improve website design, product catalogs, and checkout flows.

4. Information Sharing & Third-Party Disclosures

We do not sell, rent, or lease your personal information. We disclose your information only to the following trusted partners:

• Service Providers: Third-party companies that perform business operations for us, such as logistics/carriers (UPS, FedEx, USPS), secure payment processors, website hosts, email marketing software providers (e.g., Klaviyo), and data analytics systems (e.g., Google Analytics). These providers are legally contractually bound to safeguard your data and use it solely for the services they provide.
• Corporate Transactions: In connection with, or during negotiation of, any merger, sale of assets, consolidation, reorganization, or acquisition of all or a portion of SHOPERSKLUB LLC.
• Legal Obligations: When we believe disclosure is necessary to comply with a court order, law enforcement request, tax audit, subpoena, or to protect the rights, property, or safety of SHOPERSKLUB LLC, our customers, or the public.

5. Data Security & Retention

We employ robust industry-standard administrative, technical, and physical security measures (including Secure Socket Layer (SSL/TLS) encryption protocol) to protect your personal data. However, no data transmission over the internet or wireless network can be guaranteed to be 100% secure.

We retain your personal data for as long as you maintain an active account, or as long as necessary to fulfill the transactions for which the data was collected, resolve disputes, enforce legal agreements, and comply with tax and regulatory retention periods.

6. Your Privacy Rights & Choices

Depending on your jurisdiction (such as California, Virginia, Canada, the UK, or the EEA), you may possess the following rights:

• Right to Access & Portability: Request details of the personal data we hold about you and receive a copy in a structured, machine-readable format.
• Right to Correction: Request that we correct inaccurate or incomplete personal information.
• Right to Deletion: Request that we erase your personal data, subject to certain legal exceptions (such as ongoing contract performance or tax compliance).
• Right to Opt-Out of Sale or Sharing: Under the CCPA, you have the right to opt-out of the selling or sharing of your personal information. Note that SHOPERSKLUB LLC does not sell your personal data to third parties.
• Right to Non-Discrimination: We will not deny goods, charge different prices, or provide a lower quality of service if you choose to exercise your privacy rights.

To submit a rights request, please email us at hello@shopersklub.com. We will verify your identity before responding.

7. Children's Privacy

Our Site is intended for general audiences and is not directed to children. We do not knowingly collect personal information from children under the age of 13 (or under 16 in certain jurisdictions). If you become aware that a child has provided us with personal data, please contact us immediately so we can remove it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technologies, or legal requirements. When updates are made, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to remain informed.

9. Contact Information

If you have questions, comments, or complaints regarding this Privacy Policy or our data practices, please contact us:

SHOPERSKLUB LLC
Attn: Privacy Compliance Officer
117 S Lexington St Ste 100
Harrisonville, MO 64701-2443
Email: hello@shopersklub.com